Refund policy

Refund, Return & Store Policy

LuxuryDealMart.online

Last Updated: July 2026

Return & Refund Policy

At LuxuryDealMart.online, customer satisfaction is important to us. Please read our policy carefully before placing your order.

Perfume Products

For hygiene and safety reasons, perfume products cannot be returned or exchanged once opened or used, unless they are faulty, damaged, or not as described.

Please note that all perfumes sold on our website are A+ Quality Inspired Versions and are not original designer fragrances.

Before placing your order, please ensure you are satisfied with your selection.

Returns Are Accepted Only If:

The product is faulty or damaged upon arrival.
You received the wrong item.
The item is significantly different from the description.

Products must be returned unused and, where possible, in their original packaging.

Order Confirmation & Processing

All orders placed through LuxuryDealMart.online are subject to acceptance and product availability.

Once payment has been successfully processed, you will receive an order confirmation via email.

We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, pricing errors, or incorrect customer information.

Shipping & Delivery Policy

Orders are shipped to the delivery address provided during checkout.

Customers are responsible for ensuring that all delivery information is accurate and complete.

Once your order has been dispatched, tracking details will be provided.

Proof of Delivery

We use tracked courier services for all shipments.

Courier tracking information, GPS confirmation, delivery scans, or signature confirmation (where applicable) are considered valid proof of delivery.

Once the courier confirms delivery, the order is considered fulfilled.

Lost, Missing or Stolen Packages

LuxuryDealMart.online is not responsible for packages confirmed as delivered by the courier but later reported as lost or stolen.

Customers should contact the courier directly and, if necessary, report the matter to local authorities.

Any delivery issue should be reported to us within 48 hours of the delivery confirmation.

Return & Refund Conditions

Where applicable under UK consumer law, customers may request a return within 14 days of receiving their order.

Returned items must:

Be unused
Be in original condition
Include original packaging where possible
Be accompanied by proof of purchase

Refunds Will Not Be Issued If:

The item has been successfully delivered and confirmed by the courier.
The product has been opened, used, or damaged after delivery.
An incorrect delivery address was provided by the customer.
The customer changes their mind after opening a hygiene-sensitive product such as perfume.

Return shipping costs are the customer's responsibility unless the product is faulty or supplied incorrectly.

Chargeback Policy

We kindly ask customers to contact our customer support team before opening a payment dispute or chargeback.

Important Notice

Chargebacks submitted after confirmed delivery are considered payment disputes rather than refund requests.

If a chargeback is initiated after successful delivery, we may provide the payment provider with:

Courier tracking information
Delivery confirmation
Customer communication records
Billing and order details

Fraudulent Chargebacks

False or fraudulent chargebacks may result in:

Permanent cancellation of future orders
Account suspension
Submission of evidence to banks, payment providers, and relevant authorities where appropriate

Fraud Prevention

To protect both our customers and our business, we monitor:

IP addresses
Billing information
Transaction behaviour
Delivery information

Orders identified as high-risk may require identity verification or may be cancelled before dispatch.

Attempts to obtain products through fraudulent payment activity or false disputes may be reported to the relevant authorities.

Customer Responsibilities

By placing an order with LuxuryDealMart.online, you agree to:

Provide accurate billing and delivery information.
Review product descriptions before purchasing.
Contact our customer support team before initiating disputes with your payment provider.
Follow our return and refund procedures.

Contact Us

If you have any questions regarding your order, returns, or refunds, please contact us:

LuxuryDealMart.online

📞 Phone: +44 7882 739597

📧 Email: luxurydealmart.shop@gmail.com

📍 Business Location: United Kingdom

Customer Support Response Time: 24–48 business hours.

Legal Notice

This policy is intended to comply with applicable UK consumer protection laws. Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or other applicable UK legislation.

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